Frequently Asked Questions
Everything you need to know about your next timeless piece.
What materials are used in Ferkos Fine Jewelry?
We use only high-quality materials, including solid 14k and 18k gold, and ethically sourced, conflict-free diamonds and gemstones.
How long will it take to receive my order?
Most of our pieces are handcrafted to order. Production typically takes 7-10 business days, followed by insured shipping which usually arrives within 2-3 business days.
Do you offer international shipping?
Yes, we ship our jewelry worldwide. Please note that international customers are responsible for any customs duties or import taxes incurred upon delivery.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and engraved items are final sale.
Can I request a custom design or engraving?
Absolutely. We specialize in personalization. You can add engravings to most bands, or contact our team to discuss a completely custom jewelry design.
How should I care for my fine jewelry?
To maintain brilliance, we recommend cleaning your jewelry with mild soap and warm water using a soft brush. Avoid contact with harsh chemicals and store pieces separately to prevent scratching.